My car has been towed - what do I do?

Category: Knowledgebase

We are a parking management platform we do not tow vehicles. You will need to Find the Enforcement signs on your property located at every entrance and exit and call to see if they have your vehicle....

How does my guest register their vehicle?

Category: Parking at your Complex / Community

Use parkpass.io in your web browser or Send a text message to (210-405-0885) with the lot code that will be found on a Parqking sign throughout the property or in the resident portal. Use a guest cod...

How do I register my vehicle in my community?

Category: Parking at your Complex / Community

The leasing office can issue a permit by either sending an email link allowing the user to input their vehicle details, or the leasing office can manually input the information.

What Is A Lot Code?

Category: Knowledgebase

A lot code identifies the location of where a vehicle is being registered. Lot codes are found on Parqking signs throughout the property or in the resident portal.

I did not receive an email to register my vehicle

Category: Parking at your Complex / Community

Please check your junk mail if a email link was sent but cannot be found or contact the leasing office to resend.   

What is a Guest Code

Category: Knowledgebase

Guest codes are individualized to residents so it can be issued to their visitors. The leasing office restricts the number of vehicles that can be register using a single guest code.