Parqking Helpdesk Parqking Helpdesk
Knowledgebase

Knowledgebase

Parking at your Complex / Community

Articles in this category

My car has been towed - what do I do?

We are a parking management platform we do not tow vehicles. You will need to Find the Enforcement signs on your property located at every entrance and exit and call to see if they have your vehicle....
What Is A Lot Code?

A lot code identifies the location of where a vehicle is being registered. Lot codes are found on Parqking signs throughout the property or in the resident portal.

What is a Guest Code

Guest codes are individualized to residents so it can be issued to their visitors. The leasing office restricts the number of vehicles that can be register using a single guest code.
  • Top articles
  • Latest articles
My car has been towed - what do I do?

Category: Knowledgebase

We are a parking management platform we do not tow vehicles. You will need to Find the Enforcement signs on your property located at every entrance and exit and call to see if they have your vehicle....

How does my guest register their vehicle?

Category: Parking at your Complex / Community

Use parkpass.io in your web browser or Send a text message to (210-405-0885) with the lot code that will be found on a Parqking sign throughout the property or in the resident portal. Use a guest cod...

How do I register my vehicle in my community?

Category: Parking at your Complex / Community

The leasing office can issue a permit by either sending an email link allowing the user to input their vehicle details, or the leasing office can manually input the information.

What is a Guest Code

Category: Knowledgebase

Guest codes are individualized to residents so it can be issued to their visitors. The leasing office restricts the number of vehicles that can be register using a single guest code.

What Is A Lot Code?

Category: Knowledgebase

A lot code identifies the location of where a vehicle is being registered. Lot codes are found on Parqking signs throughout the property or in the resident portal.

I did not receive an email to register my vehicle

Category: Parking at your Complex / Community

Please check your junk mail if a email link was sent but cannot be found or contact the leasing office to resend.   

Why do I need to create an account?

Category: Parking at your Complex / Community

Access to a resident portal will allows residents to request for additional passes, locate guest passes, and see active users of the guest pass.

Why does my registration link not work?

Category: Parking at your Complex / Community

Registration links expire after 72 hours if they are not used. Please contact your leasing office to have your link resent.  

How can I get additional guest passes?

Category: Parking at your Complex / Community

 Additional guest passes will be issues through the leasing office.

How can I get additional permits?

Category: Parking at your Complex / Community

Additional permits can be done by contacting the leasing office or submitting a request through the resident portal.

Where can my get a guest code?

Category: Parking at your Complex / Community

 Guest codes can be found in the resident portal under “My Guest”

How do I set up my portal?

Category: Parking at your Complex / Community

Resident portals can be accessed through the login page of Parqking or by clicking here. Signing up will allow access to request for passes, locate guest codes, locate lot codes, and monitor vehicles...